Sales & Delivery Information

These Conditions of Sale govern the sale of products by INOX INDIA to you. Please read these conditions carefully before placing an order with INOX INDIA. By placing an order with INOX INDIA, you signify your agreement to be bound by these conditions.

Your order is an offer to INOX INDIA to buy the product(s) in your order. When you place an order to purchase a product from INOX INDIA, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail confirmation to you that we've dispatched the product to you (the "Dispatch Confirmation E-mail"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation E-mail for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation E-mail.

All payments must be received by us prior to shipping unless the order is placed by using Cash on delivery (COD) payment mode. We accept payment by check/cash/draft, net-banking, credit card, debit card, cash card, and mobile payments. All items purchased from the Site must be paid in full and funds verified before the item will be delivered. Payment can be made by using your credit card or you may mail us a check to the address listed below, before awaiting the shipment. Please note check payments are subject to clearance.

a. Cancellation by INOX INDIA: There may be certain orders that INOX INDIA is unable to accept and must cancel. INOX INDIA reserves the right, at INOX INDIA's sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in your order being canceled include, without limitation, non-availability of the product or quantities ordered by you, non- availability of the service, inaccuracies or errors in pricing information, or problems identified by INOX INDIA's credit and fraud avoidance department. INOX INDIA may also require additional verifications or information before accepting any order. INOX INDIA will contact you, if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reversed back in your credit/debit card account. INOX INDIA will notify you of any order cancellations within 7 Business Days.
b. Cancellation by the Customer: In case of requests for order cancellations, please inform INOX INDIA within 24 hours of placing your order. INOX INDIA reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if INOX INDIA receives a cancellation notice and the order has not been processed/ approved by INOX INDIA, INOX INDIA shall cancel the order and refund the entire amount to you within a reasonable period of time. INOX INDIA will not be able to cancel orders that have already been processed after the 24 hour time-frame. INOX INDIA has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by INOX INDIA and accept INOX INDIA's decision regarding the cancellation.

INOX INDIA offers 14 days replacement guarantee for all products sold on the Site, under certain conditions which are mentioned below:
a. You will notify us of any damage or defect within 72 hours from the date of receipt of delivery of the products. In case you fail to inform INOX INDIA within the stipulated time frame, INOX INDIA reserves the right to accept or reject such request at its discretion. INOX INDIA will replace the defective product with a brand new product at no extra cost.
b. INOX INDIA will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.
c. The 14 days replacement guarantee is valid only in cases of manufacturing defects and transport damages or for a product that does not comply with the specifications as per your original order and is not valid or cannot be availed by you in cases of damages due to normal wear & tear and negligence on your part.
d. INOX INDIA does not take title to returned items until the items arrive at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, INOX INDIA does not take title to the refunded item.

a. All prices are inclusive of legally applicable VAT.
b. We list availability information for products sold by us on the website including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.
c. Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
d. Despite our best efforts, a small number of the items in our catalogue may be wrongly priced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

INOX INDIA will run special offers and promotions from time to time. In the event of a special offer or promotions, all items are final sale and are ineligible for returns and/or exchanges.

a. Unless expressly indicated otherwise, INOX INDIA is not the manufacturer of the products sold on this website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.
b. The weight of the product as mentioned may vary slightly due to changes while polishing after order has been received.
c. INOX INDIA accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.
d. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item.

All INOX INDIA products come with a one year warranty and warranty certificate. Please save the original invoice/email Shashvi Agencies Pvt. Ltd. - INOX INDIA and official Inox Jewelry Warranty Card from for verification in the event for using warranty coverage. If the original product is out in stock, and the product is eligible for warranty coverage, INOX INDIA will replace with a similar product based on monetary value as per original invoice at time of purchase. Warranty does not cover normal wear and tear over the one year period. Warranty does not cover any product(s) that are lost or stolen after receipt to customer from INOX INDIA.
A maximum of (1) one time over a one year period can the warranty coverage be accessed and INOX INDIA has the right to accept or reject a claim on the coverage for a product.

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

INOX INDIA will be sending products through reputed courier partners such as, Aramex, Delhivery, DTDC, or Indian Speed Post. You will be charged shipping fee for all COD and Pre-Paid orders based upon your location. In most instances, you will receive a tracking number through which you can view the status of your order.

Transit insurance shall be provided by INOX INDIA and the same shall be valid only until the time of delivery at your designated delivery address.