a. You will notify us of your intent to return the product within the 7 day time-framefrom receipt of product.
b. Products will need to be shipped out by the customer and reach the INOXfacility within 10 days of initial refund intent conversation with INOX INDIAand the customer.
b. It is the customer’s responsibility to return the product with the originalproduct, warranty card, branded packaging, and tags (if any) in one shipment.Failure to do so will void the refund processing requests.
c. INOX INDIA will charge 100 INR flat shipping fee for return of products inthe case of refunds. This will be deducted from the final refund settlement.
d. The customer will be given a label that needs to be printed out and affixedon a securely taped package. Failure to do so will void the refund processingrequests.
f. INOX INDIA will only process the refund once the item has reached our facility.Please allow 30 business days from the time the product reaches our facility tothe funds reaching you. In the case of electronic payments, refunds will besent back to the account. In the case of COD, a company check will be issuedand mailed to the customer. It is the customer’s responsibility to cash thecheck within the time frame and conditions required by the bank. New check willnot be issued under any circumstance.
g. INOX INDIA does not take title to returned items until the items arrive atthe returns address destination.
h. INOX INDIA will verify that the product returned is authentic and canchallenge the product’s authenticity in case of discrepancy. In this instance,INOX INDIA reserves the right to decline processing the refund.