Cancellation and Refund Policy
- Intent to return a product must be communicated within 7 days of receiving the item.
- Following this communication, products should be dispatched and must arrive at the INOX JEWELRY INDIA facility within 10 days.
- For successful processing of refunds, products must be returned complete with the original item, warranty card, branded packaging, and all tags attached to the item. Incomplete shipments may lead to voiding of refund requests.
- Typically, INOX JEWELRY INDIA arranges for return pickups, offering one complimentary return per order. Subsequent return requests will be subject to a 150 INR shipping fee, which will be deducted from the refund settlement.
- On rare occasions, a location may not be serviceable by our courier partners for return pickups. In this instance, customers may be asked to ship the product to our warehouse. Upon providing a shipping receipt and tracking number, customers can choose between a 500 INR INOX JEWELRY INDIA E-Gift Voucher or shipping reimbursement against actual shipping receipt provided by the customer (up to a maximum reimbursement of 300 INR). Reimbursements will be processed once the shipment is received at our facility.
- Refunds are initiated after the returned product is received at our facility. Please allow a span of 7 business days from receipt for the amount to reflect in your account. Prepaid shipments will be refunded back to the original payment method, while COD shipments can only be refunded in the form INOX JEWELRY INDIA E-Gift Vouchers against the original product value.
- INOX JEWELRY INDIA only acknowledges ownership of returned items once they arrive at the designated returns address and have successfully passed an internal quality assessment.
- Every return undergoes a verification process to ensure the product's authenticity. Should there be any discrepancies, INOX JEWELRY INDIA holds the discretion to refuse the refund.