a. You will notify us of your intent to return the product within the 7 day time-framefrom receipt of product.
b. Products will need to be shipped out by the customer and reach the INOX JEWELRY INDIA facility within 10 days of initial refund intent conversation with INOX JEWELRY INDIA and the customer.
b. It is the customer’s responsibility to return the product with the original product, warranty card, branded packaging, and all tags attached in one shipment. Failure to do so will void the refund processing requests.
c. In most cases, INOX JEWELRY INDIA will arrange return pickup and will allow 1 free return per order. Any additional return request will incur a 150 INR flat shipping fee for return of products that will be deducted from the final refund settlement.
d. In rare instances, where a customer's area is unserviceable by INOX JEWELRY INDIA'S courier partners for return pickup, we may request the customer to courier the item back to our office. Customer can select the following reimbursement options: 500 INR INOX JEWELRY INDIA Gift voucher, or money credited to their account via Google Pay or PayTM (with an accompanying shipping receipt and tracking number). Credit will only be given once the shipment arrives at INOX JEWELRY INDIA facility.
f. INOX JEWELRY INDIA will only process the refund once the item has reached our facility. Please allow 7 business days from the time the product reaches our facility to the funds reaching your account. Prepaid orders for electronic payments will be sent back to the source account. COD orders will be credited with INOX JEWELRY INDIA Gift Voucher to be used against future purchases and will only be issued against Total Product Value.
g. INOX JEWELRY INDIA does not take title to returned items until the items arrive at the returns address destination.
h. INOX JEWELRY INDIA will verify that the product returned is authentic and can challenge the product’s authenticity in case of discrepancy. In this instance, INOX JEWELRY INDIA reserves the right to decline processing the refund.