INOX JEWELRY INDIA RETURN, REPLACEMENT & EXCHANGE POLICY
Online-Store Return Policy
7-Day Return Guarantee
Upon receipt of a purchase from www.inoxjewelry.in, a 7-day period from the official delivery date is provided for return requests.
For successful returns, ensure:
Products maintain their original state without signs of wear and tear.
All original packaging, tags, and cards remain intact.
Products have all original tags attached.
Items are directed to and received at the designated return address. Note: Returns are recognized only upon confirmed receipt.
Items will be subjected to an internal quality check to determine eligibility for a refund.
For a comprehensive understanding of refund conditions, consult the Refund Policy.
14-Day Replacement Assurance
Purchases from www.inoxjewelry.in are safeguarded with a 14-day replacement guarantee, governed by the following:
Damages or defects should be reported within 72 hours of delivery.
An effort will be made to replace the ordered product with original tags attached. In the event of unavailability, an alternate solution may be proposed.
Valid reasons for replacement include manufacturing defects, damages during transit, or receipt of an incorrect item.
Returned items should include all original packaging, tags attached, and cards.
Returns are recognized post the product's arrival and subsequent quality inspection at the warehouse.
Exclusions: The Replacement policy does not extend to damages resulting from regular wear or oversight by the recipient.
14-Day Product Exchanges
For exchange inquiries, reach out promptly. Following the initiation of a return, the exchange will be processed.
To qualify for exchanges, ensure:
Products are in their original state, devoid of wear signs.
All original packaging is intact, and tags are attached.
Items are directed to and received at the designated return address. Note: Returns are acknowledged post receipt and quality check.
For items of unequal value, the following options are available:
Receive an E-Gift Voucher from INOX JEWELRY INDIA, reflecting the price difference.
Opt for products that exceed the original value. Any subsequent price difference and associated shipping costs are borne by the buyer.
In-Store Return Policy
For purchases made in retail locations, a 14-day product exchange window is granted. Refunds are not permissible for in-store transactions.
Product Exchange: Should the alternate item with original tags attached be of lesser value, the difference is compensated through an E-Gift Voucher. For items of greater value, the difference in cost is the buyer's responsibility.
Store Credit: Acquire store credit matching the original product's purchase price, disbursed as an E-Gift Voucher.
Mandate: Exchange items must be pristine, unused, and accompanied by all original tags attached and packaging.
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