INOX INDIA offers the following options under its Return Policy:
7-Day Refund on products purchased at www.inoxjewelry.in from official date of delivery. Please note that Refund will only be released once the product is sent back to INOX INDIA, and is inspected to be free from wear and tear, and returned in its original packaging with all tags and cards in place. INOX INDIA does not take title to returned items until the items arrive at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, INOX INDIA does not take title to the refunded item. Please review our Refund Policy to fully understand terms of refund. You will be charged a 100 INR Shipping Fee for all Refund Requests that will be deducted from Final Settlement Amount.
14-Day Replacement Guarantee for all products sold on www.inoxjewelry.in under certain conditions mentioned below:
a. You will notify us of any damage or defect within 72 hours from the date of receipt of delivery of the products. In case you fail to inform INOX INDIA within the stipulated time frame, INOX INDIA reserves the right to accept or reject such request at its discretion. INOX INDIA will replace the defective product with a brand new product at no extra cost.
b. INOX INDIA will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/production.
c. The 14 days replacement guarantee is valid only in cases of manufacturing defects and transport damages or for a product that does not comply with the specifications as per your original order and is not valid or cannot be availed by you in cases of damages due to normal wear & tear and/or negligence on your part. All products needs to be returned with original packaging, tags and cards.
d. INOX INDIA does not take title to returned items until the items arrive at the returns address destination. At our discretion, a refund may be issued without requiring a return. In this situation, INOX INDIA does not take title to the refunded item.
In the event of an exchange for an item of lesser value, you understand that you would either forfeit the difference in the amount, or select additional items to surpass the initial value of product(s) being exchanged. You will be charged for the shipping costs associated with the new item(s).